Talk to a person

No chatbot, no ticket maze. Write below and someone reads it — usually within 24 hours. If you are locked out of your account you can still use this form; you do not need to be signed in.

Your name

Where we reply. Use the address on your account if you have one.

What is this about?

What is happening?

Anything you can tell us helps — what you expected, what happened instead.

Things you may not need to ask

A render failed. Its credits were already returned to your balance automatically — you do not have to ask for them back.
Your video was longer than you said. The bill is squared up against the real length once we have the file, in both directions.
A job is sitting in the queue. Your plan runs a set number of renders at once; the job page says when it is waiting on your own.